Terms of service
1. About Elin PK
The company Elin PK AB (reg. no. 559343 5521) is based at Södra Vägen 53, 412 54 Gothenburg.
If you wish to contact us, send an email to info@elinpk.com with your inquiry and your contact details and we will get back to you shortly.
2. Orders
When you complete your order, a confirmation email will be sent to your email address. The confirmation includes all details about the products, price, billing address and delivery address. If anything is incorrect in the order confirmation, you must immediately contact us via email at info@elinpk.com
3. Delivery
Our normal delivery times are within 7 days. Note: orders placed on weekends will be shipped no earlier than the following Monday. If any delays occur in the delivery (without us having informed you of a longer delivery time), you must contact us at info@elinpk.com.
4. Prices
All prices in the store are stated in SEK and include 25 percent VAT.
We reserve the right to adjust prices in the event of supplier price changes, printing errors in the price list or incorrect pricing caused by faulty information.
5. Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14 day right of withdrawal, valid from the day you receive the item you ordered.
5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notification must be sent to info@elinpk.com. Your message must clearly state your name, address, email address, order number and which items the return concerns.
You should immediately, and no later than 14 days after the withdrawal notice, return the products to us.
You are responsible for return shipping, delivery and the condition of the products upon return. The products should therefore be sent well packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the depreciation of the product compared to its original value if the product has been used or damaged.
5.2 The right of withdrawal does not apply to:
Products sealed for health or hygiene reasons where the seal has been broken by you.
Products that are sealed audio or video recordings where the seal has been broken by you.
Custom made products that have been specially tailored or clearly personalized according to your wishes.
Services that have been fully completed and where you have expressly agreed that the service starts without the right of withdrawal.
Goods that deteriorate quickly, such as food.
Single issues of newspapers or magazines.
For more information about the statutory right of withdrawal, see here.
6. Complaints and Claims
We inspect all products before they are sent to you. If the product is damaged or incorrectly delivered when it arrives, we undertake, in accordance with consumer protection legislation, to correct the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect is discovered.
6.1 How to proceed with a complaint:
Any faults or defects must always be reported to info@elinpk.com where you state your name, address, email address, order number and a description of the defect.
If we are unable to correct the defect or deliver a similar product, we will refund you for the defective item in accordance with consumer protection legislation. We cover the return shipping cost for approved complaints.
We reserve the right to deny a complaint if the item is found not to be defective under consumer protection law. In the case of complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (ARN), see arn.se.
7. Limitation of Liability
We accept no responsibility for indirect damages that may arise due to the product.
We accept no responsibility for delays or errors resulting from circumstances beyond the company’s control. Such circumstances may include labor disputes, fires, war, government decisions or missing deliveries from suppliers.
Furthermore, we take no responsibility for any changes in products or product characteristics made by the supplier or other factors beyond our control.
8. Product Information
We reserve the right for any printing errors on this website as well as products becoming sold out. We do not guarantee that the images reflect the products’ exact appearance, as color variations may occur depending on your screen, photo quality and resolution. We always aim to display the products as accurately as possible.
9. Information About Cookies
According to the Swedish Electronic Communications Act, visitors to a website must be informed that cookies are used. The information stored in cookies can be used to track a user’s browsing. A cookie is a small text file that the website you visit requests to store on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority’s website.
10. Personal Data
By shopping at Elin PK, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without legal grounds.
Elin PK is responsible for the processing of personal data you have provided to us. Your personal data is processed so we can manage your order and, where applicable, send newsletters or promotional offers tailored to your individual needs.
Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can directly or indirectly be linked to a physical person.
10.2 What information do we store?
To process your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address and purchase history.
Your data is stored as long as we have a legal basis for doing so, such as fulfilling the agreement between us or complying with a legal obligation like the Swedish Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfil the agreement with you.
Marketing, campaigns and similar communications are carried out based on your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When completing a purchase, information is shared with our payment provider. Stored information includes first name, last name, address, email address and phone number. If you choose to pay by invoice, your personal identity number is also stored by the payment provider. This information is stored to complete the purchase and protect the parties against fraud.
Payment methods we use: Card, Swish.
10.4.2 Shipping company
To deliver your order and fulfil our agreement, we must share specific information with the shipping company. Shared information includes first name, last name and delivery address. Email and or phone number may be shared for notifications. Shipping provider we work with: Postnord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
10.5 Right of access
10.6 Right to rectification
10.7 Right to be forgotten
10.8 Data protection responsibility
10.9 How we protect your personal data
We use industry standards such as SSL and TLS and one way hash algorithms to store, process and communicate sensitive information such as personal data and passwords securely.
11. Changes to the Terms and Conditions
We reserve the right to make changes to these terms at any time. Changes will be published on the website and are considered accepted when placing an order or visiting the site.
12. Disputes and Applicable Law
If a dispute cannot be resolved between the company’s customer service and you as a customer, you may contact the Swedish National Board for Consumer Disputes (ARN), see arn.se.
For residents of other EU countries, complaints can be submitted online via the EU Commission’s dispute resolution platform, see https://ec.europa.eu/consumers/odr. In the event of a dispute, we follow the decisions made by ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these terms shall be interpreted in accordance with Swedish law.